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<strong>Digitalization of the banks</strong>
Today's customers want an easy, quick, easy and uninterrupted digital journey. Hence the shift we are observing in the banking industry is the shift from pure manual, product-centric workflow processes to truly digital client 
experience. The banking industry is adopting automated human-less workflows characterized by straight-through processing front and center. The only time a human can interact with this customer journey is by exclusion only. For regulatory purposes, banks must have that workflow line to demonstrate the audit trail that is implemented within a policy, this is where the 
world is shifting. 
A customer-oriented technology ecosystem can offer that true digital client experience where each participant in the workflow can access a 360-degree view of the data, files and what's required to run that process while always ensuring compliance by design. 

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